If you make purchases on virtual platforms such as our website, Bookaway, or redbus, you must carry the voucher in hard copy.
Passengers presenting themselves under the influence of alcohol, narcotics, hallucinogenic drugs, in an obviously unkempt state, or with wild animals.
Passengers aged 3 years and over must pay and occupy a travel seat.
Passengers over 15 and under 18 years of age who are not travelling with an adult companion must present a travel authorisation letter at our office in the city of origin, which indicates that a responsible adult will oversee their responsibility, thus exempting the company from caring for the minor.
Each passenger is allowed to transport one (1) checked bag with a maximum weight of 15 kilograms, in addition to a carry-on bag. Any excess luggage will incur charges as per the current shipping rates of Transportes Marsol. In case of lost luggage that was not declared and stored in the trunk of the vehicle, the company will acknowledge a maximum value of $400,000 COP.
The company is not liable for the loss or damage of items, nor for damage to fragile, perishable, or pre-damaged items, or those caused by normal transport either in luggage or attached pieces; it is also not responsible for hand luggage or items that should be carried as hand luggage such as: technology equipment and/or luxury items or any goods other than clothing, basic personal use items, and others.
Small and medium-sized pets are allowed to travel, but they must wear a nappy and bring their cleaning supplies.
Larger and potentially dangerous breeds as stipulated by the Police Code, Article 126 (potentially dangerous dogs), must wear a muzzle, be on a lead, and must be transported in a crate if necessary; in addition, the fare for the pet must be paid along with that of its owner.
