If you make purchases on virtual platforms such as our website, Bookaway, redbus, and others, you must carry the voucher in physical form.
Passengers presenting themselves in a state of intoxication, under the influence of narcotics, hallucinogenic drugs, in a noticeably unkempt condition, or with wild animals.
Passengers aged 3 and above must pay for and occupy a travel seat.
Passengers aged over 15 and under 18 who are not traveling with a companion (adult) must present a travel authorization letter at our office in the city of origin, stating that a responsible adult will oversee their care, thereby releasing the company from responsibility for the minor.
Each passenger may carry one (1) piece of checked luggage with a maximum weight of 15 kilos, in addition to a carry-on bag. Excess luggage will be charged as a parcel according to the current rates of Transportes Marsol. In the event of lost luggage that has not been declared and is stored in the vehicle's trunk, the company will acknowledge a maximum value of $400,000 COP.
The company is not responsible for the loss or damage of items, nor for damage to fragile, perishable, or previously damaged goods, or those caused by normal transport whether in luggage or attached pieces; it is also not responsible for hand luggage, or for items that should be carried as hand luggage such as: technological equipment and/or luxury items or any goods other than clothing, basic personal use items, and others.
Small and medium-sized pets can be transported, but they must wear a diaper and have their grooming supplies.
Large and potentially dangerous breeds as stipulated by Police Code, Article 126 (potentially dangerous dogs), must wear a muzzle and leash, and they should be transported in a crate if necessary. Additionally, the fare for the pet must be paid alongside the owner.
